Refund Policy · Aviator Room

1. 24-Hour Refund Window

We want you to be confident in your purchase, and we know accidents and mistakes happen. If you contact us within 24 hours of buying a credit pack (₹249 / ₹399 / ₹499) and have not yet started any discussion session, we will review your case and, for genuine and verifiable requests, refund the full amount to your original payment method. Decisions are made at our discretion on a case-by-case basis.

2. After 24 Hours or Once a Session Starts

Credits are a digital service that starts being consumed the moment a session begins, so once a discussion has started, or after the 24-hour window has passed, purchases are final and non-refundable. This applies whether or not you use all of your credits.

3. Credit Restoration for Your First Session

Separately, we offer a credit restoration (a return of a single credit to your account, not a cash refund). If your very first-ever discussion session fails to complete due to a crash or unexpected exit, we'll restore that single credit to your account. This applies only to your first session, once.

4. Payment Processing

Payments are processed securely by Razorpay under their own terms. We never see or store your card, UPI, or bank details. Any dispute, chargeback, or payment query is subject to Razorpay's policies in addition to this Refund Policy.

5. Contact

To request a refund within the 24-hour window, or if you believe a session failed through no fault of your own and think you qualify for a credit restoration, email us at [contact email placeholder].